Return Policy

30-Day Money-Back Guarantee

We stand behind the quality of our products and offer a 30-day money-back guarantee from the date you receive your order. If you are not completely satisfied, you may return the item under the following conditions:

Eligibility for Returns

To qualify for a return:

✅ The return request must be made within 30 days of receipt.
✅ The item must be unused, in its original packaging, and in the same condition as received.
✅ Customers must provide proof of purchase (order number & confirmation email).
✅ Any product related to hygiene must be thoroughly cleaned before return.
✅ Returns must be sent to our central warehouse in Asia at the customer's expense.

🚫 Non-Returnable Items:

  • Items marked Final Sale or Clearance.

  • Personalized or custom-made products.

  • Opened hygiene or intimate products.

📌 Important Note: We do not offer free returns, and all return shipping costs must be covered by the customer.

Return Process

1️⃣ Submit a Return Request

  • Contact our Customer Support Team at [store@milasauckland.com] with your order number and reason for return.

  • If applicable, provide photos of the item showing any defects or issues.

2️⃣ Return Shipping

  • Returns must be sent to our warehouse in Asia at the customer’s expense.

  • We will provide the correct return address after receiving your request (please do not send returns to the sender's address).

  • We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

3️⃣ Inspection & Refund Processing

  • Once we receive your returned item, we will inspect it within 3-5 business days.

  • If approved, we will process your refund to the original payment method within 7 business days.

  • Shipping fees are non-refundable.

Refund & Store Credit Options

✔ Full Refund – Available for approved returns following our return policy.
✔ Store Credit (110% Value) – Opt for store credit and receive an extra 10% for future purchases!

Exchanges & Defective Items

🚀 Received a defective or incorrect item?

  • Contact us at [store@milasauckland.com] within 48 hours of delivery with photos of the issue.

  • We will arrange a replacement or full refund at no cost.

Order Cancellation Policy

As we work with a fully automated system, orders are processed immediately upon purchase. Therefore, we cannot cancel orders once they have been placed. If your order is already in transit, you will need to wait until delivery and then request a return.

Chargeback & Dispute Policy

If a chargeback or PayPal case/dispute is opened without contacting us first, your return request may be denied. Please reach out to us first so we can assist you promptly.

Shipments in Transit & Delivery Delays

Our products ship from Asia, and there may be longer transit times beyond our control. If the item is already in transit, cancellation is not possible. Please wait for delivery and then initiate a return if necessary.

📌 Shipping Confirmation: If you decide to return your order, please send us proof of shipment to ensure a smooth refund process.

Consequences of Withdrawal

If you withdraw from this contract, we must refund all payments we have received from you, excluding delivery costs. Refunds will be issued within 14 days of receiving the returned goods.

For the refund, we will use the same means of payment that you used for the original transaction unless another method is agreed upon. No additional processing fees will be charged for the refund.

📌 All returns must be sent to our central warehouse in Asia at the customer's expense.